Do you offer free shipping?
Yes! At TruHear, we offer FREE standard shipping on all orders.
Can I track my order?
Absolutely. Once your order has dispatched, you will receive a confirmation email containing your tracking number and tracking link. Please allow up to 48 hours for the tracking information to update.
👉 [Track your order here]
Will I have to pay import taxes and duties?
Depending on your delivery destination, your order may be subject to local import duties and taxes upon arrival. These fees are determined by your local customs office and are the responsibility of the customer. Please contact your regional customs office for details.
What happens if my package is lost, stolen, or damaged?
We carefully inspect every item before dispatch to ensure quality. Once a package leaves our warehouse, TruHear is not liable for carrier damage, lost items, stolen packages, or address errors entered during checkout.
If your order arrives damaged or goes missing:
- Contact the shipping carrier directly using your tracking number to file a claim.
- Reach out to us at [email protected]—while final liability rests with the carrier, our team is always happy to help guide you through the process!